Working remotely with clients worldwide
A website assistant that knows when to hand over.
A website chatbot should help visitors find useful information without pretending to know everything. I can help build an assistant using your approved FAQs, service information or documents, with an enquiry path and handover when the question needs a person.
Discuss your project
Portfolio evidence · separate from concept artwork
Project examples
There isn't a published case study for this specific service in my current portfolio. I won't present a concept illustration as completed client work. Send your requirements and we can discuss the approach and any relevant experience I can share.
Browse the full website portfolioWhat the work can include
- Chat interface for your website or application
- Connection to approved FAQs and knowledge sources
- Answer boundaries and unknown-question fallback
- Enquiry capture and agreed support or CRM handover
- Content-update plan, test questions and launch checks
We agree on the deliverables, timeline and price before development starts.
Start with trustworthy content
We identify the pages and documents the assistant should use, who owns them and how updates reach the system. Private material should not be exposed to a public visitor simply because it is available in a connected source.
Make uncertainty visible
The assistant should distinguish useful information from a guess. We define what it can answer and when to offer contact details, ask a clarifying question or hand the conversation to your team. It should not invent prices, availability or business policies.
Check the full visitor journey
We test questions, long conversations, failed requests and the enquiry handover on desktop and mobile. Provider fees, conversation retention and access to personal data need an agreed setup. This is not a promise to replace every support interaction.
Before we start
Can it work on React, Next.js, PHP or WordPress?
Yes, with a suitable integration and backend. We review your stack, hosting and data requirements before agreeing on the implementation.
Can it answer using our documents?
We can assess approved documents and retrieval requirements. Permissions, updates and the reliability of answers need testing before launch.
Can it transfer enquiries to our team?
That can be included where your support tool or CRM supports the connection. We agree on the fields, delivery checks and fallback behaviour.
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